Rank: Newbie
Groups: Member
Joined: 3/25/2008
Posts: 7
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Hello,
Our website uses Telerik Charts and when I try to convert a page to PDF with EO.Pdf.HtmlToPdf that contains a Telerik Chart the chart does not render in the PDF document. Is this something that is not supported?
Thanks,
Anne
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
It should work fine. As long as the chart is rendered as an image then it is really just an image to us the same as any other image. So that should be supported without any problem. We do not support chart based on Flash because we do not load any third party plug-ins.
If the chart is rendered as an image (or SVG) but it's not working for you, then you will want to check:
1. Whether the chart has been correctly generated. There are multiple reasons that can cause the chart not to be correctly generated, ranging from simple code errors to data errors or even a problem on the chart product itself. You may want to check your server side log to determine exactly whether the chart has been correctly generated;
2. Whether the chart is generated with a delay. Some applications uses AJAX to dynamically load data from server side after the page is initially loaded, then use that data to create chart. In this case, we will run all those javascript code, but we do not know when your code is done. You can try to increase HtmlToPdf.Options.MinLoadWaitTime to see if it helps.
Hope this helps. Let us know if it works for you.
Thanks
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