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Rank: Newbie
Groups: Member
Joined: 7/28/2011
Posts: 5
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PDF rendered (from apsxtopdf) not showing logo image after deployment to server. Image shows on development machine but not on server. Any ideas? Thank you.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
Do you have the Url of the page so that we can take a look? You can send the information to us via private message if you cannot post it publically in the forum.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 7/28/2011
Posts: 5
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We are testing this on an intranet server. During development on test machine, the logo image shows after rendering to pdf. However when deployed to IIS Server, the image is no-show after rendering to pdf.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
There are a lot of reasons that can cause this. For example, one of the most obvious reason is the logo image is not on your server. Other reasons including that the image Url is not correct, or for some reason IIS is not servering the image correctly. Without seeing the problem and determine the exact reason, we can not tell you what to do to resolve the issue.
We can setup a remote meeting which would allow you to share your desktop to us, that way we will be able to see the problem inside your network. Please let us know if that works for you.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 7/28/2011
Posts: 5
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I am rendering the aspx page to PDF on a button event, not on pageload. the logo image is visible when the page loads, and it's only lost on the rendered pdf document ( after the click event ). This couldn't be server related, could it?
Thank you for all the help.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
You can try to comment the call to our converter out and see if you see the logo. If you do not, then that would be quite clear that it's a problem in your own code. If you do see the logo that way, then we do not know why it does not show up in the PDF file. In that case we will have to see it first.
Thanks
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Rank: Newbie
Groups: Member
Joined: 7/28/2011
Posts: 5
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Yes! Before the conversion, the logo image shows on the page. It's only not showing on the rendered pdf. Does this tool support all image types? (my image is a gif - and I have tried other image formats to no avail).
Anyway, Thanks for the help. I will look to solve it down the line.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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We will have to see the problem in order to investigate further then. We support almost any image format a browser would support. Gif is certainly fine.
Thanks
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