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ImageZoom License Problem Options
djohnson
Posted: Monday, December 13, 2010 1:03:49 PM
Rank: Newbie
Groups: Member

Joined: 12/10/2010
Posts: 2
Greetings!

I'm having trouble with EOWeb version 7 licensing-- each time a webpage is visited that contains the ImageZoom control, this message pops-up:

"ImageZoom [sic] ... requires a license. You can purchase a license from http://www.essentialobjects.com/Order.aspx. Please refresh the page to continue. More on license. Already have a license? See troubleshooting License problems."

I understood from prevous posts in the forum (by Administrator dated 9/10/10) that we can include the license key via code-- we've included EO.Web.Runtime.AddLicense() for this particular version to the Application_Start() event in Global.asax, as well as included the EO.Web.dll in the sites bin folder (also version 7).

Is there something else I can try to get rid of this pop-up?

Also, the eo_web.licx file contained <add> tags for all controls except ImageZoom-- am I able to manually add this (i.e. <add type="ImageZoom" version="7"/>)?

A prompt reply is greatly appreciated.

Thank you
eo_support
Posted: Monday, December 13, 2010 1:11:52 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

This is usually a version mismatch between the version you used and your license file version. See here for more detailed step by step license troubleshooting guide:

http://www.essentialobjects.com/forum/postst119_License-troubleshooting.aspx

The license file is signed so you will not be able to modify it yourself.

Thanks!
djohnson
Posted: Tuesday, December 14, 2010 7:29:21 AM
Rank: Newbie
Groups: Member

Joined: 12/10/2010
Posts: 2
Just to make sure I'm understanding-- if we use the global.asax approach, do we still need the license file? If so, is it necessary to have the license file in both the site's root directory and the bin folder (where should the file go, and how many copies do we need for the site)? Also, are we required to have the eo_web.ashx file in the site's root directory, or can this file be omitted completely?

In regards to the ImageZoom problem-- how can we determine if the license we currently have includes this control?

Thanks for your help.

djohnson
eo_support
Posted: Tuesday, December 14, 2010 8:51:49 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

To answer your questions:

1. You do not need to use multiple ways to set license;

2. You should not omit eo_web.ashx. That file is required. However it has nothing to do with the license;

3. Check the version you purchased. ImageZoom is introduced in version 7. So you will need a license for version 7 and above in order to use ImageZoom. Please note having a license file with version="7" does NOT necessarily mean you purchased version 7. You will need to check your original purchase to determine the version you purchased;

Thanks!


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