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Rank: Member Groups: Member
Joined: 10/18/2010 Posts: 29
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Hello All
Have been having issues with setting up my licence details. I have read the previous threads and followed all of the suggested things to check such as:
Confirming the version numbers are consistent in the licence file (mine are all version 8) Inserting the code into the load page event to see if my application can see the licence Inserting the licence file in both the root and bin folders on the server Setting the permissions on the licence file as recommended
The weird thing is, when I open the page initially, the spell check works fine and the code inserted into the page load event says my app can see the licence file. But if I then refresh the page anywhere between 1-4 times, it then throws the runtime error saying that I need to purchase a licence. Something else I dont understand is even when the runtime error is thrown, the spell check still works!!!!
Any advice would be greatly appreciated
Cheers
Jason
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,194
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Hi,
You don't have to pay attention to the page when it works, just focus on when it does not work because the license warning message is triggered randomly. Not seeing the license message does not mean the license is applied correctly.
Also, the license code should never throw a runtime error and crash your page. Your page should always work. The only difference is a gray warning message at the top of your page.
So check all the steps when you see the license warning message and one of them should fail. That should tell you why your license is not working.
Thanks!
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Rank: Member Groups: Member
Joined: 10/18/2010 Posts: 29
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Hello
Thanks for your quick reply. Ok I understand what you are saying in relation to the message being displayed randomly, but can I switch this function off? I have looked at other threads and inserted code into my global file application_start:
EO.Web.Runtime.DebugLevel = 0
but the error is still coming up. Any suggestions? Can I set something on the spellcheckdialog at the page level?
Thanks
Jason
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,194
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Of course not. The only way to remove the license warning is to properly configure your license.
Thanks
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Rank: Member Groups: Member
Joined: 10/18/2010 Posts: 29
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Ok I have followed your steps and everything appears correct (except for the licence randomly coming up)
I have had another look at my licence file:
<add type="Menu" version="8.0" host="10.96.48.133:8080" /> <add type="SlideMenu" version="8.0" host="10.96.48.133:8080" /> <add type="TabStrip" version="8.0" host="10.96.48.133:8080" /> <add type="TreeView" version="8.0" host="10.96.48.133:8080" /> <add type="MultiPage" version="8.0" host="10.96.48.133:8080" /> <add type="Calendar" version="8.0" host="10.96.48.133:8080" /> <add type="Callback" version="8.0" host="10.96.48.133:8080" /> <add type="AJAXUploader" version="8.0" host="10.96.48.133:8080" /> <add type="Dialog" version="8.0" host="10.96.48.133:8080" /> <add type="Splitter" version="8.0" host="10.96.48.133:8080" /> <add type="MaskedEdit" version="8.0" host="10.96.48.133:8080" /> <add type="Grid" version="8.0" host="10.96.48.133:8080" /> <add type="ColorPicker" version="8.0" host="10.96.48.133:8080" /> <add type="SpellChecker" version="8.0" host="10.96.48.133:8080" /> <add type="Editor" version="8.0" host="10.96.48.133:8080" /> <add type="ImageZoom" version="8.0" host="10.96.48.133:8080" /> <add type="Downloader" version="8.0" host="10.96.48.133:8080" /> <add type="Floater" version="8.0" host="10.96.48.133:8080" /> <add type="Slide" version="8.0" host="10.96.48.133:8080" /> <add type="Flyout" version="8.0" host="10.96.48.133:8080" /> <add type="EditableLabel" version="8.0" host="10.96.48.133:8080" />
Two questions from this. One, the version is showing as 8.0, but each of the components in my toolbox inside VStudio says 8.0.25.2, I assume this is ok?
Secondly, I seem to have many more components in my toolbox than are showing in the licence file (43 in the toolbox). I may have downloaded the EO package previously as a trial version, I cant be sure. Apart from that, I noticed that whilst the SpellChecker is listed in the licence file, the SpellCheckDialog is not. Is the SpellCheckDialog a separate component that I need to purchase?
Thanks
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,194
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Hi,
Your license should cover everything. However I don't think you should have "8080" in your host. I have removed that from your license file. So you can go to your license key page to re-download the license file without "8080" from it.
Because standard license is for a single host only, the host name in your license file must match the host name section in your Url. So in your case you will only be able to access your site with "http://10.96.48.133:xxx/.....". If you see another address in your browser, even if it points to the same machine, it will still trigger the license error.
Thanks!
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Rank: Member Groups: Member
Joined: 10/18/2010 Posts: 29
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Hi
Ahh I wondered about that, I was concerned the licence wouldnt work if I didnt specify the port. Many thanks for your assistance, the error is no longer coming up
Thanks
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,194
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Great. Glad that it's finally working!
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