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I need help with the license Options
Tomas Urbina
Posted: Wednesday, July 15, 2009 4:20:01 PM
Rank: Member
Groups: Member

Joined: 1/9/2009
Posts: 15
still showing the message that I need to license, and yet I, but still displaying the message.
eo_support
Posted: Wednesday, July 15, 2009 4:23:17 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

Please see here for step by step troubleshooting guide:

http://www.essentialobjects.com/forum/postst119_License-troubleshooting.aspx

The most common reason is the license version does not match the product version.

Thanks!
Tomas Urbina
Posted: Wednesday, July 15, 2009 4:30:21 PM
Rank: Member
Groups: Member

Joined: 1/9/2009
Posts: 15
i have a 2008 version license, but had installed 2009 version package, wath can i do?
eo_support
Posted: Wednesday, July 15, 2009 4:43:31 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Tomas Urbina
Posted: Wednesday, July 15, 2009 4:57:27 PM
Rank: Member
Groups: Member

Joined: 1/9/2009
Posts: 15
i did the steps (go My Orders, View License, link on version 2009, add the license), but always display a license for version 2008.

;( ?
eo_support
Posted: Wednesday, July 15, 2009 5:07:05 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Make sure you download the latest version from our download page. You don't need to worry about the license key. Just make sure you have the correct license file.


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