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Rank: Member
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Joined: 5/10/2009
Posts: 10
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Dear EO Support,
I have just installed 2009 version and functionalities is perfect, however:
I downloaded the new license key and code that i found available in my order list. but it still gives me a license required message , i verified that the application can see the license file, and i tried adding it through the given code, but to no avail.
One of our applications needs to be moved to production within hours, and grid is giving me the message still.
thx!
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Rank: Administration
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Joined: 5/27/2007
Posts: 24,194
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Hi, Please see here for step by step troubleshooting guide: http://www.essentialobjects.com/forum/postst119_License-troubleshooting.aspxThis is almost always caused by a version mismatch between your app and the license file. How to find your running version: http://www.essentialobjects.com/forum/postst2942_How-to-find-out-EOWeb-Controls-build-number.aspxLook for #3. Thanks!
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Rank: Member
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Joined: 5/10/2009
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Hi, taken from the source of one page: <input type="hidden" name="eo_version" value="7.0.11.2" /> license file in root and bin : (removed sensitive data) <license> <licenseId></licenseId> <licensee></licensee> <allow> <add type="Menu" version="7.0" /> <add type="SlideMenu" version="7.0" /> <add type="TabStrip" version="7.0" /> <add type="TreeView" version="7.0" /> <add type="MultiPage" version="7.0" /> <add type="Calendar" version="7.0" /> <add type="Callback" version="7.0" /> <add type="AJAXUploader" version="7.0" /> <add type="Dialog" version="7.0" /> <add type="Splitter" version="7.0" /> <add type="MaskedEdit" version="7.0" /> <add type="Grid" version="7.0" /> <add type="ColorPicker" version="7.0" /> <add type="SpellChecker" version="7.0" /> <add type="Editor" version="7.0" /> </allow> <signature>signature> </license> what else is there?
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Rank: Administration
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Joined: 5/27/2007
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That is correct. Do you have the site online so that we can take a look?
Thanks!
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Rank: Member
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Joined: 5/10/2009
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No sorry this is an intranet site, hmm anyway before trying the license file i used the AddLicense method to add the encrypted license data as we get from our order page, that was working fine for 2008, but now its not for the new version ( both the old key and the new key ).
i also noticed the encrypted license changes each time i load that page, is that normal?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
It is normal that the encrypted license changes each time you load the page. However the key should work. We will need to take a look on your machine to see what's going on. We use gotomeeting to do remote sessions. Please let us know what time is convenient for you.
Thanks!
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Rank: Member
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Joined: 5/10/2009
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Hi,
Thanks i will arrange something by monday. ( weekend here )
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Rank: Member
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Joined: 5/12/2009
Posts: 20
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Hi, I have the same issue here: The license file exists and is accessible (checked it) and shows the 7.0 version. The DLL however has the number 6.0.81.2. Following the "license troubleshooting", the two are not compatible. I downloaded the version the 12. June. And here is the website address: http://www.cicos.info/Hydro/DB/Hydro/HydroData.aspxThanks
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Rank: Administration
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RalphElsaesser wrote:The DLL however has the number 6.0.81.2. Following the "license troubleshooting", the two are not compatible. I downloaded the version the 12. June. Please download the current version (7.0.12.). Thanks
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Rank: Advanced Member
Groups: Member
Joined: 7/3/2009
Posts: 37
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Khalid wrote:Dear EO Support,
I just purchased the Tab-Stript product a few days ago and I have the same issues as the user listed below. I also inserted my license file into my bin directory and loaded the code in the application_start and I still get the license message at the top. I used your code to check if the license file exist via C# and it does exists, also my version i'm using is 7.0.11.2. It looks like the license issue is common.
Prior to purchasing the Tab-stript I installed it on my workstation to see if I like your product, it was good so I purchased it. Since I don't want to install your whole application/help files onto our production server I just copied the eo.wed.dll and license file into our IIS server. It works great but I get the license issue/message after every third refresh. I need to get this going, thanks.
I have just installed 2009 version and functionalities is perfect, however:
I downloaded the new license key and code that i found available in my order list. but it still gives me a license required message , i verified that the application can see the license file, and i tried adding it through the given code, but to no avail.
One of our applications needs to be moved to production within hours, and grid is giving me the message still.
thx!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi Bazooka, Please follow the step by step license troubleshooting guide outlined here: http://www.essentialobjects.com/forum/postst119_License-troubleshooting.aspxThat should include all the steps for license troubleshooting. If it still does not resolve the issue, we will need to take a look. Thanks!
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Rank: Member
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Joined: 5/12/2009
Posts: 20
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Well I have to say that installing the new download did the trick for me!
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Rank: Advanced Member
Groups: Member
Joined: 7/3/2009
Posts: 37
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I'm still having the issue, license file (tab-stript 7.0) and the eo.web.dll is 7.0.11.2 version which I placed them in my bin directory. I don't want to install the whole application on my server, just the two required files. The license file does exist via C# code example as listed in the previous post. I also did a test and removed the license key, and when I click on the tab it prompts me with a little javascript window "a license key is required". So I inserted the license key back and I don't get the ie. window, so it's seeing the key. I only get that grey line on the top with the license need message. This shouldn't be that difficult. I never had any issues with other 3rd party components, all I do is drop the assembly file and license key in the bin directory and it works. I even downloaded the license key again, just in case it got corrupted with no success. I really need help, thanks.
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Rank: Administration
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Joined: 5/27/2007
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Bazooka wrote:The license file does exist via C# code example as listed in the previous post. That covers step 1 and step 2. What about step 3? Bazooka wrote:I also did a test and removed the license key, and when I click on the tab it prompts me with a little javascript window "a license key is required". So I inserted the license key back and I don't get the ie. window, so it's seeing the key. This is irrelevant. The license key does not have anything to do with JavaScript window. Only the license file has to do with it. Bazooka wrote:I only get that grey line on the top with the license need message. Can you post the full error message?
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Rank: Advanced Member
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Joined: 7/3/2009
Posts: 37
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This is the error, I get on the very top of the page. MultiPage HeeTabs_MultiPage1 requires a license. You can purchase a license from http://www.essentialobjects.com/Order.aspx. Please refresh the page to continue. More on license
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
That is normal. TabStrip and MultiPage are two different controls. Even though they are often used together, both can be used alone. Since you only have a license for the TabStrip control, you will get the license error when you use MultiPage. You can replace your MultiPage with multiple standard ASP.NET Panels to avoid the license error; or if you are interested, you can also upgrade to the full suite for the price difference so that you can use all the controls.
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 7/3/2009
Posts: 37
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Damn, do I feel like a big dummy!
I knew it was something simple. Wow, I didn't know both componets are under the same section/demo samples. Can you please upgrade me to the full suite for the price difference? Just send me a link(under my account) so I can purchase the full suite for the price difference. Thanks for all of your help.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
We have sent you an upgrade discount code that you can use to purchase the full suite for the price difference. Please see your private message for the code.
Thanks!
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